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Making the switch from on-premise to a cloud-based contact center

Making the switch from on-premise to a cloud-based contact center

The ‘Cloud’ is surely the number one IT buzzword of the past ten years. But of course, the concept is no passing fad. The cloud represents arguably the most fundamental adjustment in IT practices in recent years. But what is it, and what does a cloud-based contact...

Is Buying From Legacy Brands Still the Safest Choice?

Is Buying From Legacy Brands Still the Safest Choice?

Buying from the large players was often perceived as the safest choice. Why? Because going with the trusted legacy brand was seen to offer the most security, reliability, and quality. The risk of embarking on large projects often exposed decision-makers because they...

Contact Center Cloud Migration Testing: Everything You Need To Know

Contact Center Cloud Migration Testing: Everything You Need To Know

Are you moving your contact center platform to the cloud? With over 50% of contact centers taking this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an omnichannel...

5 Contact Centers Trends to focus on in 2021

5 Contact Centers Trends to focus on in 2021

2020 was clearly a year of unprecedented challenge for Contact Centers throughout the world. These challenges have constituted more than a series of simple operational adjustments. The global pandemic has forced Contact Centers to face head-on the reality of...

How to Ensure a Smooth Contact Center Cloud Migration

How to Ensure a Smooth Contact Center Cloud Migration

A contact center cloud migration will have you juggling many moving parts. You have an existing tech stack (okay, so that part might not move so much) to consolidate, stakeholders to reassure, and, above all, customers to keep happy. Minimal disruption to service is...

Cost-Effective Cloud Migration Testing Technology

Cost-Effective Cloud Migration Testing Technology

The decision to switch your call center technology to the cloud won't be one you'll take lightly. You'll have weighed up the numerous benefits, from massively improved functionality to reliability and accessibility, with everything geared to enabling your employees to...

Best Contact Center Cloud Software

Best Contact Center Cloud Software

Many contact centers are taking the leap from on-premise infrastructure to a cloud-based operations model. Soon, this transition will be less of an option to mull over and more of a ‘must do’ to remain competitive. In this article, we’ll first look at the benefits of...

How to Monitor Agent Connectivity within Genesys Cloud

How to Monitor Agent Connectivity within Genesys Cloud

As an ever-increasing number of organisations shift to Genesys Cloud and realise all of the benefits a CCaaS platform offers, the move to cloud can create a significant challenge for IT teams that are used to having complete visibility and control of their underlying...

How To Add Value To Your Cloud Migration Services

How To Add Value To Your Cloud Migration Services

When helping contact centers migrate to the cloud, optimizing their functionality is an essential part of the process. Demonstrating how you're going to deliver on your promises – now and in the future – is a key part of building an ongoing relationship. You'll be...

4 Tips to a Successful Contact Center Cloud Migration Plan

4 Tips to a Successful Contact Center Cloud Migration Plan

When proposing a cloud migration project to a contact center, it's important to put their concerns and objectives at the forefront of your planning. Many would argue that digital transformation (DX) is inevitable, and simply start listing the necessary steps and...

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