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  • Customer Experience and Contact Center Validation Testing

    Test faster and earlier, improve your customer experience and mitigate risk by gaining real-time insight into your contact center operations
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Delivering a World-Class Customer Experience Assurance

Unlimited Automated Testing for Contact Center
and UC Infrastructure
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Compatible With All Major Vendors Including:

Discover and Benchmark

ETS automatically traverses your entire IVR and provides an interactive map detailing current CX operations.

With up to date documentation and a clear understanding of the existing configuration users can easily identify areas for improvement and work together to design and implement changes at pace.
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Iterate and Test

Once users have developed new solutions ETS Functional testing allows them to thoroughly soak test changes prior to launching them into production.

Using the information captured via the IVR discovery or vXML ingestion features ETS automatically generates easily editable test scripts that allow users to deliver continual improvements to their CX environments.
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Monitor and Report

Once changes have been launched into production ETS monitors a number of different metrics across the entire contact centre estate at pre-determined frequencies and alerts users should any results fall below acceptable levels of failure.

ETS will automatically collate and share reports to employees and customers to highlight performance as required.
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Load and Stress

ETS Load allows users to mitigate risk by understanding how systems perform under pressure.

ETS Load simulates high volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure.
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ETS Features

ETS offers unlimited access to enable users to test as and when required

ETS can be deployed as an SaaS or on-premise solution dependant upon the needs of your business.

Our market leading audio recognition software allows you to test entire IVR configurations in hours rather than days.

ETS is platform agnostic and can be deployed onto any customer experience environment.

ETS presents real-time results allowing faults to be identified and rectified immediately reducing speed to resolution.

ETS offers an easy to navigate interface and interactive results that present the information you need at the touch of a button.

New features and enhancements are released quarterly to ensure ETS continually supports users requirements

ETS has a wide range of testing capabilities that allow you to build and generate a wide range of testing scenarios specific to your requirements.

Reduce the cost of testing and project deployment costs with an affordable monthly fee with the ETS software license.

ETS compares audio against audio and isn’t reliant on STT or TTS technology making it truly language agnostic environment.

Integrate ETS functionality into existing tools and platforms to enhance your product offering.

With unlimited user access, multiple teams and individuals can gain valuable insight from ETS and work together to continually enhance and improve their CX initiatives.

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