IVR and IVA Discovery – Automated Mapping & Test Script Generation
Razor Discover accelerates IVR and IVA software development by automatically capturing and mapping IVR call flows. Once captured, Razor generates fully-editable test scripts to support your customer experience testing, voice quality testing, and IVR performance whether you’re using DTMF or voice biometrics.
Reduce costs associated with manual testing
Gain real-time visibility into existing customer experience operations
Improve the accuracy of your call center testing
Razor Discover allows your organization to increase the accuracy of your contact center testing, to decrease costs and to foster continued innovation by automating the discovery of IVR applications to ensure the highest levels of performance and provide the best possible user experience.
By eliminating as much as 90% of the effort required by traditional documentation and test creation, Discover automatically examines and highlights inaccurate instances within the IVR and allows users to create a documented and monitored IVR in minutes rather than months.