Enhance your IVR Performance Testing Approach with Occam's Automated Testing Tools
Adopt a design-driven approach to your customer experience functional and regression testing and rapidly innovate your CX from the IVR through to the agent desktop and agent desktop software while improving your quality testing standards. ETS accelerates your CX development approach and adoption of Agile and DevOps development methodologies.
Functional testing is an important part of the test process that is designed to test features individually prior to production, but due to the sheer number of features within a typical deployment, most mid-sized companies spend weeks in the testing process and only complete 20% of testing prior to production. By automating the testing process, organizations gain the confidence that 100% of testing is complete prior to going live with the deployment.
ETS’ Functional Testing capabilities allow organizations to test the performance of their applications to ensure they are working at desired levels. ETS’ powerful, automated testing capabilities offer significant improvements over manual approaches, both in terms of time and accuracy, and allow organizations the flexibility to continually change and improve customer-facing communications, without being slowed down by expensive, error-prone legacy testing approaches.
Features
Automatic Script Creation
ETS Discovery automatically creates fully editable tests scripts to ensure that every element of the customer journey, from connecting via the carrier to speaking with an agent is fully tested and analysed.
Unlimited Testing
Allows teams and individuals to ensure the highest possible customer experience by testing when its required (without limit).
AI Learning
Leverage the power of Artificial Intelligence to gain new insights into your environment.
Intuitive UI
Easy-to-use interface allows organizations to easily develop test cases, execute campaigns and analyze test results.
Benefits
Reduce rewrites of IVR scripts (post production)
Gain the flexibility to run regression test campaigns against both pre-production and production environments any time (24x7)
Reduce overall testing costs while improving the quality of testing
Quickly and effectively carry out User Acceptance Testing on new software features or scripts
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