CX and Quality Assurance Monitoring
Razor provides customer experience monitoring through continual feedback and insight from your customers’ perspective into the performance of your contact center operations.
From connecting with the carrier through to the agent desktop, Razor alerts you to issues before they impact your customer experience, contact center operations and revenue.
Spot issues before they impact performance or customer service.
Deploy flexibly, to support a wide range of business needs and models.
With unlimited tests at your disposal, you can monitor your systems as often as you like.
Monitoring your customer experience is critical for organizations seeking to improve the performance of agents, to avoid disruptions and outages and to improve the overall customer experience.
Razor Monitor was designed to provide visibility into all aspects of a deployment to ensure the consistent performance of the applications and systems supporting the Contact Center environment. In addition to continual monitoring, the solution is able to conduct real-time alerting (via email, SNMP or SMS) of any potential issues or outages to ensure teams can resolve them before they impact the experience of the customer.
Is your system ready to perform every single time?
Monitor everything and know for sure.
Enables managers to track system performance and interactions to ensure they meet organizational standards.
Providing real-time alerts via email, SMS, and SNMP, Razor will inform the appropriate teams or individuals with details of the issue.
Optimize the performance of the Contact Center by reducing the impact of outages with system monitoring.