Introducing Razor

The contact center ecosystem performance platform

Discover

Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations. With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.

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Monitor

Once changes have been launched into production, Razor monitors a key metrics across the entire contact center at pre-determined frequencies, and alerts users should any results fall below acceptable levels of failure. Razor will automatically share reports to highlight performance as required.

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Automate

Once users have developed new solutions, Razor allows them to thoroughly soak test changes prior to launching them into production. Using the information captured via the IVR discovery or vXML ingestion features, Razor automatically generates easily editable test scripts that allow users to deliver continual improvements to their CX environments.

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Load

Razor allows users to mitigate risk by understanding how systems perform under pressure. Razor Load simulates high-volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure. You’ll be able to sleep easily with Razor on board.

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In-Country Calling

Are you positive that your customer experience is consistent across all of your global numbers. With Razor, you can test your CX in each country, using our AI-driven, fully-automated platform. You can be assured that your experience is consistent and correct.

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Number Porting

Razor’s number porting capability provides organizations with the flexibility to adapt as their business grows. With the ability to scale up or down the number of calls handled by your contact center, Razor delivers a solution that can scale with the success of the business.

Razor Features

Razor offers unlimited access to enable users to test as and when required

Razor can be deployed as an SaaS or on-premise solution, dependent upon the needs of your business.

Razor is platform agnostic and can be deployed onto any customer experience environment.

Our market leading audio recognition software allows you to test entire IVR configurations in hours rather than days.

Razor presents real-time results allowing faults to be identified and rectified immediately reducing speed to resolution.

Razor offers an easy to navigate interface and interactive results that present the information you need at the touch of a button.

New features and enhancements are released quarterly to ensure Razor continually supports users requirements

Razor has a wide range of testing capabilities that allow you to build and generate a wide range of testing scenarios specific to your requirements.

Reduce the cost of testing and project deployment costs with an affordable monthly fee with the Razor software license.

Razor compares audio against audio and isn’t reliant on STT or TTS technology making it truly language agnostic environment.

Integrate Razor functionality into existing tools and platforms to enhance your product offering.

With unlimited user access, multiple teams and individuals can gain valuable insight from Razor and work together to continually enhance and improve their CX initiatives.

Ready to get started or explore further?

We love high performing contact centers. Let us show you how we can help improve yours.

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