Introducing Razor, the Powerhouse Behind Every Successful Contact Center
Included in the Razor Platform
Razor Discover
Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations.
With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.
Razor Automate
Once users have developed new solutions, Razor allows them to thoroughly soak test changes prior to launching them into production.
Using the information captured via the IVR discovery or vXML ingestion features, Razor automatically generates easily editable test scripts that allow users to deliver continual improvements to their CX environments.
Razor Monitor
Once changes have been launched into production, Razor monitors a key metrics across the entire contact center at pre-determined frequencies, and alerts users should any results fall below acceptable levels of failure.
Razor will automatically share reports to highlight performance as required.
Add-ons
Enhance your Razor experience with our add-ons.
Purchase our add-ons as standalone products or add them to your core Razor platform to get the most out of your device.
Outbound Voice
Ensure impeccable voice quality with Razor’s iTest Voice. Continuously monitor voice routes, analyze CLI / ANI presentation, and keep up with the standards required for global reach.
Ensure quality and integrity in your voice routes with Razor’s advanced testing and monitoring solutions.
Outbound SMS
From Sender ID and Content Check to Timeouts and genuine DLR, Razor’s comprehensive testing criteria leaves no stone unturned. Ensuring the global delivery of SMS’s, ontime, with precision and reliability, Occam’s Razor SMS tests and monitors your SMS routes for optimal performance and security.
Simbox Detection
Fraudsters are agile and quick to adapt. Our strategies are designed to stay one step ahead by frequently changing test numbers and employing multiple detection methods at once. We act swiftly to block offending SIMs and maintain a lean team to minimize internal risks.
Load
Razor Load simulates high-volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure. You’ll be able to sleep easily with Razor on board.
ICC
Boost customer satisfaction, streamline self-service, and enhance your IVR systems today! With Razor, you can test your CX in each country, using our AI-driven, fully-automated platform. You can be assured that your experience is consistent and correct.
And that’s not all!
If you’re interested in using the “Remote Agent” or “Virtual Agent” products, you’ll need to purchase one of our other products, such as Load or the main Platform.
Remote Agent
Virtual Agent
Razor Features
Unlimited
Testing
Razor offers unlimited access to enable users to test as and when required
SaaS or
On-Premise
Razor can be deployed as an SaaS or on-premise solution, dependent upon the needs of your business.
Platform
Agnostic
Razor is platform agnostic and can be deployed onto any customer experience environment.
Market Leading IVR Analysis
Razor offers unlimited access to enable users to test as and when required
Live
Analytics
Razor presents real-time results allowing faults to be identified and rectified immediately reducing speed to resolution.
Intuitive
UI
Razor offers an easy to navigate interface and interactive results that present the information you need at the touch of a button.
Inclusive
Updates
New features and enhancements are released quarterly to ensure Razor continually supports users requirements
Bespoke Testing
Scenarios
Razor has a wide range of testing capabilities that allow you to build and generate a wide range of testing scenarios specific to your requirements.
Cost
Efficient
Reduce the cost of testing and project deployment costs with an affordable monthly fee with the Razor software license.
Language
Agnostic
Razor compares audio against audio and isn’t reliant on STT or TTS technology making it truly language agnostic environment.
Full API
Access
Integrate Razor functionality into existing tools and platforms to enhance your product offering.
Unlimited
Access
With unlimited user access, multiple teams and individuals can gain valuable insight from Razor and work together to continually enhance and improve their CX initiatives.
Want to know more about how Occam can help you enhance your contact center operations?
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