The contact center ecosystem performance platform
Razor automatically traverses your entire IVR and provides an interactive map detailing current CX operations. With up-to-date documentation and a clear understanding of the existing configuration, users can easily identify areas for improvement and work together to design and implement changes at pace.
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Once changes have been launched into production, Razor monitors a key metrics across the entire contact center at pre-determined frequencies, and alerts users should any results fall below acceptable levels of failure. Razor will automatically share reports to highlight performance as required.
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Once users have developed new solutions, Razor allows them to thoroughly soak test changes prior to launching them into production. Using the information captured via the IVR discovery or vXML ingestion features, Razor automatically generates easily editable test scripts that allow users to deliver continual improvements to their CX environments.
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Razor’s number porting capability provides organizations with the flexibility to adapt as their business grows. With the ability to scale up or down the number of calls handled by your contact center, Razor delivers a solution that can scale with the success of the business.
Razor offers unlimited access to enable users to test as and when required
Razor can be deployed as an SaaS or on-premise solution, dependent upon the needs of your business.
Razor is platform agnostic and can be deployed onto any customer experience environment.
New features and enhancements are released quarterly to ensure Razor continually supports users requirements
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