Ensure Your Call Center Performs Under Pressure
Razor Load allows users to quickly and effectively carry out contact center load testing by generating and placing thousands of synthetic concurrent calls into their contact center environment to observe how the system performs when operating in a high call volume environment.
Razor records and provides detailed analyses of each call, identifying those that fall outside the pre-determined success criteria and allowing you to pinpoint where within you a defect resides.
Because Razor offers unlimited calls, you’ll know you can handle the largest loads.
Unlike other solutions, Razor has no limitations on the frequency of testing.
Automated testing reduces costs by eliminating the expense of manual testing.
Traditionally, the load testing process has been a time-consuming and cumbersome initiative, typically done after hours to avoid business disruption.
By automating this process using Razor Load, you gain the ability to quickly and efficiently generate and place thousands of concurrent calls, allowing organizations of all sizes to observe how the system performs when operating in a high call volume environment.
When you have a hammer, everything looks like a nail
Shouldn’t you be using the right tool for the right job? Razor Load is the answer you’ve been looking for.
Call Recording and Analysis
Provides the ability to identify which calls fall outside the pre-determined success criteria.
Custom Test Options
Razor allows organizations to customize a wide variety of test options to ensure they are delivering a world-class customer experience. These tests include the use of custom approaches and widely known tests such as the Mean Opinion Score (MOS).
Enables organizations to identify and resolve issues before they impact the customer experience.