Verify your Contact Center and IVR Performance Remain Stable Under Pressure
ETS Load allows users to quickly and effectively carry out contact center load testing by generating and placing 1000’s of synthetic concurrent calls into their contact centre environment and observe how the system performs when operating in a high call volume environment.
ETS records and provides detailed analyses of each call, identifying those that fall outside the pre-determined success criteria and allowing you to pinpoint where within you a defect resides.
ETS records and provides detailed analyses of each call, identifying those that fall outside the pre-determined success criteria and allowing you to pinpoint where within you a defect resides.
Traditionally, the Load Testing process has been a time-consuming and cumbersome initiative typically done after hours to avoid business disruption. By automating the Load Testing process, Occam’s ETS provides the ability to quickly and efficiently generate and place thousands of concurrent calls, allowing mid-sized organizations to observe how the system performs when operating in a high call volume environment.
Features
Call Recording and Analysis
Provides the ability to identify which calls fall outside the pre-determined success criteria.
Unlimited Testing
Enables organizations to identify and resolve issues before they impact the customer experience.
Custom Test Options
ETS allows organizations to customize a wide variety of test options to ensure they are delivering a world-class customer experience. These tests include the use of custom approaches and widely known tests such as the Mean Opinion Score (MOS).
Benefits
Unlimited Testing
Unlike other solutions, ETS has no limitations on the frequency of testing, providing organizations with the highest levels of confidence in their ability to deliver a superior experience.
Failover Testing
Testing Disaster Recovery or Business Continuity systems and processes.
Faster Deployment
Automated testing allows organizations to significantly reduce deployment times.
Unlimited Simultaneous Calls
ETS’s load and capacity testing provides the assurance that the contact center can handle the highest call volumes.
Reduced Costs
Automated testing reduces costs by eliminating the expense of manual testing.
System Validation
ETS’s load and capacity testing provides the assurance that the contact center can handle the highest call volumes.
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