Automated, next generation in-country calling
There finally is a better way with Razor ICC, the newest component of our platform. Now, your teams can move beyond protecting your contact center customer experience with outdated manual approaches rife with human subjectivity and employee work schedules.
Fully automated and driven by AI — and not by anonymous people sitting in an office.
Available in more than 70 countries and 220+ mobile networks globally.
Capable of recognizing any language, dialect, or accent in the world
With Razor ICC, you’ll have access to an AI-driven platform will help you understand your CX across the globe, with automated call testing. Razor ICC originates calls from your countries (more than 70), allowing you to monitor call quality and assure that each country’s CX is as great as you want it to be.
Razor ICC has the largest global coverage in the industry, with more than 220 mobile networks internationally. Choose a mobile network or choose a landline — we’ve got you covered. More than 70% of inbound traffic to your systems comes from mobile phones, and Razor ICC is the only testing company that allows you to select specific mobile vendors.
You will know that your system works in each country. Period.
Other companies verify phone calls manually, which is subject to human error and limited to working hours. Do you want low-cost employees interpreting or do you want an AI-driven tool that works 24/7? We think there should be a single standard for performance globally, and that standard should be high, especially across all possible country experiences.
A Razor is Always Sharper Than a Spear
In-country calling from Razor is the new industry standard. Your success internationally depends on knowing your system works.
Validated 24/7 Testing
We actually test the technology. While Razor makes sure your IVR/IVA prompts are performing as designed, Razor ICC tests and verifies your inbound circuits are functioning to the correct quality.
Choose Your Network
Razor ICC can originate calls in 70+ countries, through local landlines and through more than 220+ mobile networks. We’re the only test provider that allows you to choose your route, ensuring you’ll know that things are operating perfectly.
Transcribing audio is so 2013. Occam analyzes and compares audio to audio making it universal. Variances in every language can be detected and matched without intervention.
Experience Razor ICC for Yourself
Let us show you how your in-country calling experience can be better!