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Contact Center Cloud Migration Testing: Everything You Need To Know

Contact Center Cloud Migration Testing: Everything You Need To Know

by Gregg Lander | May 6, 2023 | Automated Testing, Cloud Contact Center, Cloud Migration, IVR Testing

Are you moving your contact center platform to the cloud? With over 50% of contact centers taking this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an omnichannel...
Contact Centers – On-Premise Vs Cloud: How to Decide What’s Right For You

Contact Centers – On-Premise Vs Cloud: How to Decide What’s Right For You

by Gregg Lander | May 8, 2021 | Cloud Contact Center, Cloud Migration

Yours may be one of an increasing number of contact centers that are facing  a key decision – whether to stick with your on-premise solution or switch to a cloud-based platform. With so much, sometimes conflicting, information available online, this is no easy...
How To Add Value To Your Cloud Migration Services

How To Add Value To Your Cloud Migration Services

by Gregg Lander | Oct 22, 2020 | Cloud Contact Center, Cloud Migration

When helping contact centers migrate to the cloud, optimizing their functionality is an essential part of the process. Demonstrating how you’re going to deliver on your promises – now and in the future – is a key part of building an ongoing relationship....
4 Tips to a Successful Contact Center Cloud Migration Plan

4 Tips to a Successful Contact Center Cloud Migration Plan

by Gregg Lander | Oct 8, 2020 | Cloud Contact Center, Cloud Migration

When proposing a cloud migration project to a contact center, it’s important to put their concerns and objectives at the forefront of your planning. Many would argue that digital transformation (DX) is inevitable, and simply start listing the necessary steps and...
Overlooked Benefits and ROI of a Cloud Contact Center

Overlooked Benefits and ROI of a Cloud Contact Center

by Gregg Lander | Oct 2, 2020 | Cloud Contact Center, Cloud Migration

Cloud contact centers are part of the digital transformation many businesses are undergoing right now. It’s a natural move towards more cost-effective solutions that support the growth and high-quality service delivery that companies aim for. The limitations of...
Call Center Cloud Migration Checklist for Project Scoping

Call Center Cloud Migration Checklist for Project Scoping

by Gregg Lander | Sep 24, 2020 | Cloud Contact Center, Cloud Migration

The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an...
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