7 Tips for Implementing a DevOps Infrastructure Successfully

7 Tips for Implementing a DevOps Infrastructure Successfully

The move towards a DevOps methodology for your call center is no small undertaking. There’s no quick and easy road to creating an agile environment, but there are some key considerations that will help you along the way. In this article, we’ve listed seven...
Choosing the Right DevOps Tools

Choosing the Right DevOps Tools

Introducing DevOps methodology into your organization not only requires a cultural shift within the business, but for teams to adopt and implement the proposed new practices, they need the right tools that will fit into this model by helping to eliminate silos and,...
Implementing a DevOps Process for Your Call Center

Implementing a DevOps Process for Your Call Center

You’re at the exciting stage where your call center is about to embark on the introduction of a DevOps methodology into your processes. It makes a lot of sense to implement this transformation in order to deliver better customer experiences (CX) and improve the...