IVR and IVA Discovery – Automated Mapping & Test Script Generation
Razor Discover accelerates IVR and IVA software development by automatically capturing and mapping IVR call flows. Once captured, Razor generates fully-editable test scripts to support your customer experience testing, voice quality testing, and IVR performance whether you’re using DTMF or voice biometrics.
Reduce costs associated with manual testing
Gain real-time visibility into existing customer experience operations
Improve the accuracy of your call center testing
By eliminating as much as 90% of the effort required by traditional documentation and test creation, Discover automatically examines and highlights inaccurate instances within the IVR and allows users to create a documented and monitored IVR in minutes rather than months.