Automated Testing Archives

How Automated Validation Testing Enhances A Contact Center’s Cloud Migration Process

You’ve decided to switch your contact center platform to the cloud. Good decision. You can be sure that within a few years, all your competitors will have taken this step, and you’re staying one step ahead of the game. But, how can you guarantee that vital,...

Contact Center Cloud Migration Testing: Everything You Need To Know

Are you moving your contact center platform to the cloud? With over 50% of contact centers taking this step, you’ll be joining a rapidly growing community. If you’re still unsure, here are five clear benefits of cloud-based platforms. They: allow an omnichannel...

How to Monitor Agent Connectivity within Genesys Cloud

As an ever-increasing number of organisations shift to Genesys Cloud and realise all of the benefits a CCaaS platform offers, the move to cloud can create a significant challenge for IT teams that are used to having complete visibility and control of their underlying...

Why load testing should be a crucial piece in your on-boarding process

To Err is Human…to Load is Devine! Customer : “We’d like to ensure our cloud contact centre operates to specification before we go live with a load test!” Cloud Contact Center Provider : No Need! Our contact center cloud solution is built with microservices and can...

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How Automated Validation Testing Enhances A Contact Center’s Cloud Migration Process

How to Monitor Agent Connectivity within Genesys Cloud

Why load testing should be a crucial piece in your on-boarding process

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