DevOps Model for Call Centers: The Pros and Cons

DevOps Model for Call Centers: The Pros and Cons

In a typical pre DevOps scenario, even simple configurations would require management sign-offs and endless dialogue between operations and development teams. Thanks to advances in automated testing, however, repeatable processes become possible with minimal...
5 Considerations for Continuous Testing Tools in DevOps

5 Considerations for Continuous Testing Tools in DevOps

Thanks to the internet, social media, and the rapid pace of innovation, customer expectations are changing faster than some companies can keep up with. In a competitive market where customer service delivery significantly affects how brands are perceived,...
The True ROI of Test Automation

The True ROI of Test Automation

AI has significantly affected most industries. Over the past 25 years, call centers have experienced a huge transformation in terms of how they process customer information and the efficiency with which they respond to requests. Automation has enabled flexibility,...
How Occam’s ETS Platform Fits Into Your DevOps Approach

How Occam’s ETS Platform Fits Into Your DevOps Approach

If you’re looking to optimize your DevOps approach, automation should be a priority. By providing stability within your framework, you will enable your call center to continually deliver a high-quality customer experience (CX). This is where essential functions...