Contact Centers – On-Premise Vs Cloud: How to Decide What’s Right For You
Yours may be one of an increasing number of contact centers that are facing a key decision – whether to stick with your on-premise solution or switch to a cloud-based platform. With so much, sometimes conflicting, information available online, this is no easy...
How to Ensure a Smooth Contact Center Cloud Migration
A contact center cloud migration will have you juggling many moving parts. You have an existing tech stack (okay, so that part might not move so much) to consolidate, stakeholders to reassure, and, above all, customers to keep happy. Minimal disruption to service is...
Cost-Effective Cloud Migration Testing Technology
The decision to switch your call center technology to the cloud won’t be one you’ll take lightly. You’ll have weighed up the numerous benefits, from massively improved functionality to reliability and accessibility, with everything geared to enabling...
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