Audio Latency for VoIP – How it Impacts Call Quality & Ways to Fix it
When you consider the call quality and customer satisfaction of your calls, the term latency may not come to mind. However, a huge part of your VoIP phone system’s overall call quality is the audio experience. When customers complain about dropped calls,...
What is Jitter? Improving Call Center Quality Within Your Contact Center
Have you ever had too much caffeine and all of a sudden you start feeling jittery or shaky for the next few hours? Imagine that same feeling, but with your VoIP phone call. Without warning, words are jumbled and mixed around. Parts of sentences have completely...
Contact Centers – On-Premise Vs Cloud: How to Decide What’s Right For You
Yours may be one of an increasing number of contact centers that are facing a key decision – whether to stick with your on-premise solution or switch to a cloud-based platform. With so much, sometimes conflicting, information available online, this is no easy...
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