5 Issues Solved By Monitoring Your Contact Center Environment

5 Issues Solved By Monitoring Your Contact Center Environment

In the current climate, almost every day brings a new challenge for businesses. Contact centers have been at the forefront, handling unprecedented call volumes and queries for which most organizations don’t have a protocol. Remaining efficient while adapting to...
How Our Free Monitoring Software Can Help Remote Call Centers

How Our Free Monitoring Software Can Help Remote Call Centers

COVID-19 has thrown call centers into what is arguably one of the most testing times the industry has ever faced. A quick scroll through the social media pages of some of the world’s biggest brands reveals streams of complaints from customers whose calls are...