Call Center Cloud Migration Checklist for Project Scoping

Call Center Cloud Migration Checklist for Project Scoping

The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an...
Automated Functional Testing for Contact Center Cloud

Automated Functional Testing for Contact Center Cloud

When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It’s up to you to ensure that the client’s...
Contact Center Cloud Migration Strategy: Validation Testing

Contact Center Cloud Migration Strategy: Validation Testing

Contact centers expect a smooth migration as they move to a CCaaS (Contact Center as a Service) solution. Automated validation testing and monitoring is crucial for a successful cloud migration strategy, so it’s just as important for resellers to ensure...
How Automated Validation Enhances Cloud Migration Process

How Automated Validation Enhances Cloud Migration Process

As the contact center landscape continues to evolve, an ever growing number of organisations have started to focus on migrating from traditional, on-premise contact center operations to the cloud. For many organizations, the contact center is the face of the brand and...