5 Contact Centers Trends to focus on in 2021

5 Contact Centers Trends to focus on in 2021

2020 was clearly a year of unprecedented challenge for Contact Centers throughout the world. These challenges have constituted more than a series of simple operational adjustments. The global pandemic has forced Contact Centers to face head-on the reality of...
Is Buying From Legacy Brands Still the Safest Choice?

Is Buying From Legacy Brands Still the Safest Choice?

Buying from the large players was often perceived as the safest choice. Why? Because going with the trusted legacy brand was seen to offer the most security, reliability, and quality. The risk of embarking on large projects often exposed decision-makers because they...
Cloud Migration Testing Technology Without the Price Tag

Cloud Migration Testing Technology Without the Price Tag

Occam provides AI driven customer experience mapping and validation testing to their customers and to their partners through our experience testing system (ETS). Adopting automated validation and monitoring into your technology set ensures that you are perfectly...
5 Issues Solved By Monitoring Your Contact Center Environment

5 Issues Solved By Monitoring Your Contact Center Environment

In the current climate, almost every day brings a new challenge for businesses. Contact centers have been at the forefront, handling unprecedented call volumes and queries for which most organizations don’t have a protocol. Remaining efficient while adapting to...
How Our Free Monitoring Software Can Help Remote Call Centers

How Our Free Monitoring Software Can Help Remote Call Centers

COVID-19 has thrown call centers into what is arguably one of the most testing times the industry has ever faced. A quick scroll through the social media pages of some of the world’s biggest brands reveals streams of complaints from customers whose calls are...