You’ve decided to switch your contact center platform to the cloud. Good decision. You can be sure that within a few years, all your competitors will have taken this step, and you’re staying one step ahead of the game. But, how can you guarantee that vital,...
As an ever-increasing number of organisations shift to Genesys Cloud and realise all of the benefits a CCaaS platform offers, the move to cloud can create a significant challenge for IT teams that are used to having complete visibility and control of their underlying...
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