Occam’s Experience Testing System (ETS), is the industry’s most comprehensive automated testing solution for the Contact Center. Designed to provide customers with the ability to truly provide a superior Customer Experience (CX), Occam’s ETS provides all the capabilities required to ensure the highest levels of performance and reliability from their Contact Center.
ETS offers unlimited testing capabilities that allow companies to conduct end-to-end testing of their Contact Center environment that replicates real-world environments.
ETS provides mid-sized companies with end-to-end testing across their entire infrastructure by generating test calls that replicate the path a customer call will take within your organization.
Available in both on-premise, and cloud-based offerings, Occam’s ETS offers a full suite of testing capabilities for today’s enterprise, including: