Load and Capacity Testing


Replicate Real-World Conditions in Real-Time
Traditionally, the Load Testing process has been a time-consuming and cumbersome initiative typically done after hours to avoid business disruption. By automating the Load Testing process, Occam’s ETS provides the ability to quickly and efficiently generate and place thousands of concurrent calls, allowing mid-sized organizations to observe how the system performs when operating in a high call volume environment.

Features

Call Recording and Analysis

Provides the ability to identify which calls fall outside the pre-determined success criteria.

Unlimited Testing

Enables organizations to identify and resolve issues before they impact the customer experience.

Custom Test Options

ETS allows organizations to customize a wide variety of test options to ensure they are delivering a world-class customer experience. These tests include the use of custom approaches and widely known tests such as the Mean Opinion Score (MOS).

Benefits

Unlimited Testing

Unlike other solutions, ETS has no limitations on the frequency of testing, providing organizations with the highest levels of confidence in their ability to deliver a superior experience.

Failover Testing

Testing Disaster Recovery or Business Continuity systems and processes.

Faster Deployment

Automated testing allows organizations to significantly reduce deployment times.

Unlimited Simultaneous Calls

ETS’s load and capacity testing provides the assurance that the contact center can handle the highest call volumes.

Reduced Costs

Automated testing reduces costs by eliminating the expense of manual testing.

System Validation

ETS’s load and capacity testing provides the assurance that the contact center can handle the highest call volumes.

Get a Demo Account

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