Occam Razor is now available on the Five9 CX Marketplace and can be easily integrated with the Five9 Platform
August 8, 2022 – Occam Networks announced its partnership with Five9, an industry-leading provider of cloud contact center solutions. Occam’s flagship product, Razor, is now available on the Five9 CX Marketplace, making it easy for businesses to integrate with the Five9 Intelligent Cloud Contact Center.
The Five9 platform facilitates billions of call minutes annually and provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human customer experiences, engage and empower contact center agents, and deliver tangible business results.
“At Five9 we view partners as an extension of our culture and critical to our success in the market, ” said Jake Butterbaugh, SVP, Global Partners at Five9. “We are better together with partners like Occam who help us reimagine the future of work and help us deliver on our commitment – a best-in-class CX.”
The Razor contact center performance platform offers real-time monitoring – proactively detecting and resolving call center performance issues. The partnership with Five9 means that organizations can manage the entire lifecycle of their customer experience, confidently releasing fast, responsive, and engaging platforms. Razor allows companies to enhance the customer journey by quickly testing every facet of their CX experience, preventing project implementation slippage, recapturing value from abandoned calls, automating in-country calling with AI, and so much more.
“We’re thrilled to partner with Five9 to offer companies an experience that customers have come to expect,” said Chris Sibley, CEO of Occam. “Imagine being able to uncover and solve your contact center’s most pressing problems, improving the customer journey and saving you millions. Best of all, the platform is simple to use and easily integrated into Five9’s cloud contact center, giving you game-changing customer experiences.”
Occam will demonstrate Razor at the Five9 CX Summit, taking place August 9th through the 11th at the Aria Resort & Casino in Las Vegas. Five9 CX Summit is the #1 cloud contact center conference dedicated to making CX work for real life. Learn more about the event, including how to register, here.
Occam’s continual testing platform helps create collaborative work environments, ensuring that contact center operations run smoothly at every touchpoint of the customer journey. Seamlessly uncover gaps before they become an issue while improving customer satisfaction and operational efficiency and reducing time and cost of innovation.