Migrating Contact Centers
To The Cloud: How To
Deliver Whilst Maximising
Your Profit Margins

An On-Demand Webinar

What you will get


Delivering a smooth migration over to a cloud contact center is essential to your reputation and profit margin.

By using validation testing you can ensure all elements of the migration are delivered to specification before deployment, as well as help you to avoid scope creep.

This will allow you to deliver the project profitably and help you retain the customer for the long term.

Who Should Attend This Webinar?

Project Managers responsible for delivering call center cloud migration projects
Value Added Resellers (VARs) looking to expand their contact handling and offerings beyond on-premise based systems
System Integrators responsible for the technology set and migrating contact centers to the cloud

Don’t lose customers because of a poorly executed migration process

What You Will Learn:
In this 16-minute on-demand webinar, you will discover:
Validation Testing

How automated validation testing and monitoring will increase the success of the migration project

Customer Retention

How it’ll help you retain your customers for longer

Return on Investment

The ROI of validation testing for cloud migration

Cloud Migration Process

How automated validation testing can significantly enhance the cloud migration process

Benefits for Customers

The benefits of validation testing for you and your customers

Meet Your Speaker:

Gregg Lander, VP Sales EMEA/APAC, Occam

More than 15 years of experience within the telecommunications industry

Manages the partner relationships at Occam

Strong understanding of the e-commerce environment across both Europe and North America

Assists clients in improving both front and
back-end customer-centric operational performance throughout their organization

About Occam:

Occam provides AI driven customer experience mapping and validation technology to our partners, through our Experience Testing System (ETS).

We understand that migrating to a new contact center can be a daunting and potentially time-consuming process. Being reliant on a number of different vendors to all come together to deliver the required customer experience can be a complex and difficult task.

That’s why we’ve created our migration assurance options to ease the transition to Cloud.

Whether you’re using our IVR discovery and importing tools or our performance assurance services, the various features available to you through Razor that will ensure that your project remains on time and within budget.