Migrating Contact Centers
To The Cloud: How To
Deliver Whilst Maximising
Your Profit Margins
An On-Demand Webinar
What you will get
ACCELERATE YOUR CLOUD MIGRATION PROJECTS WITH VALIDATION TESTING
Delivering a smooth migration over to a cloud contact center is essential to your reputation and profit margin.
By using validation testing you can ensure all elements of the migration are delivered to specification before deployment, as well as help you to avoid scope creep.
This will allow you to deliver the project profitably and help you retain the customer for the long term.
Who Should Attend This Webinar?
Don’t lose customers because of a poorly executed migration process
In this 16-minute on-demand webinar, you will discover:
How automated validation testing and monitoring will increase the success of the migration project
How it’ll help you retain your customers for longer
The ROI of validation testing for cloud migration
How automated validation testing can significantly enhance the cloud migration process
The benefits of validation testing for you and your customers
Meet Your Speaker:
Gregg Lander, VP Sales EMEA/APAC, Occam
Occam provides AI driven customer experience mapping and validation technology to our partners, through our Experience Testing System (ETS).
We understand that migrating to a new contact center can be a daunting and potentially time-consuming process. Being reliant on a number of different vendors to all come together to deliver the required customer experience can be a complex and difficult task.
That’s why we’ve created our migration assurance options to ease the transition to Cloud.
Whether you’re using our IVR discovery and importing tools or our performance assurance services, the various features available to you through Razor that will ensure that your project remains on time and within budget.