How To Add Value To Your Cloud Migration Services

How To Add Value To Your Cloud Migration Services

When helping contact centers migrate to the cloud, optimizing their functionality is an essential part of the process. Demonstrating how you’re going to deliver on your promises – now and in the future – is a key part of building an ongoing relationship....
4 Tips to a Successful Contact Center Cloud Migration Plan

4 Tips to a Successful Contact Center Cloud Migration Plan

When proposing a cloud migration project to a contact center, it’s important to put their concerns and objectives at the forefront of your planning. Many would argue that digital transformation (DX) is inevitable, and simply start listing the necessary steps and...
Overlooked Benefits and ROI of a Cloud Contact Center

Overlooked Benefits and ROI of a Cloud Contact Center

Cloud contact centers are part of the digital transformation many businesses are undergoing right now. It’s a natural move towards more cost-effective solutions that support the growth and high-quality service delivery that companies aim for. The limitations of...
Call Center Cloud Migration Checklist for Project Scoping

Call Center Cloud Migration Checklist for Project Scoping

The need for consistent, high-quality customer service across various communication channels and evolving technologies is prompting contact centers with on-premise hardware to move to the cloud. As consumers’ expectations are constantly rising, delivering an...
Automated Functional Testing for Contact Center Cloud

Automated Functional Testing for Contact Center Cloud

When delivering a successful migration for your cloud-based contact center clients, part of your role as a value-added reseller or systems integrator will be to check all functionalities of the CX environment. It’s up to you to ensure that the client’s...