IVR and IVA Discovery – Automated Mapping & Test Script Generation

Razor Discover accelerates IVR and IVA software development by automatically capturing and mapping IVR call flows. Once captured, Razor generates fully-editable test scripts to support your customer experience testing, voice quality testing, and IVR performance whether you’re using DTMF or voice biometrics.

Reduce costs associated with manual testing

Gain real-time visibility into existing customer experience operations

Improve the accuracy of your call center testing

Razor Discover

Razor Discover allows your organization to increase the accuracy of your contact center testing, to decrease costs and to foster continued innovation by automating the discovery of IVR applications to ensure the highest levels of performance and provide the best possible user experience.

By eliminating as much as 90% of the effort required by traditional documentation and test creation, Discover automatically examines and highlights inaccurate instances within the IVR and allows users to create a documented and monitored IVR in minutes rather than months.

Automated Mapping and Test Script Generation

Automatically capture and map IVR call flows

Automatic Mapping of Your Applications

Automatically generate an up-to-date and accurate overview of your IVR configurations and fully benchmark existing systems.

Automatic Generation of Test Scripts

Deliver continual change and improvements to your CX initiatives at pace through automatically generated, easily editable test scripts for all nodes within the IVR.

Guided Discoveries

Guided discoveries capture both inbound and outbound audio and collates the data into an easy editable test script. Perfect for capturing small changes made to the IVR.

Experience Razor for Yourself

Get a free demo account and see it in action!