Automated Testing Tools for IVA, IVR and More
Adopt a design-driven approach to your customer experience functional and regression testing and rapidly innovate your CX from the IVR through to the agent desktop and agent desktop software while improving your quality testing standards. Razor Automate accelerates your CX development approach and adoption of Agile and DevOps development methodologies.
Reduce rewrites of IVR scripts (post production)
Gain the flexibility to run regression test campaigns against both pre-production and production environments any time (24×7)
Reduce overall testing costs while improving the quality of testing
Functional testing is an important part of the test process that is designed to test features individually prior to production, but due to the sheer number of features within a typical deployment, most mid-sized companies spend weeks in the testing process and only complete 20% of testing prior to production. By automating the testing process, organizations gain the confidence that 100% of testing is complete prior to going live with the deployment.
Razor Automate allows you to test the performance of your applications to ensure they are working at desired levels. Our powerful, automated testing capabilities offer significant improvements over manual approaches, both in terms of time and accuracy, and allow organizations the flexibility to continually change and improve customer-facing communications, without being slowed down by expensive, error-prone legacy testing approaches.
Save time and resources by automating your entire test environment
Razor gets the job done right for you.
Automatic Script Creation
Razor automatically creates fully editable tests scripts to ensure that every element of the customer journey, from connecting via the carrier to speaking with an agent, is fully tested and analyzed.
Razor allows your teams and individuals to ensure the highest possible customer experience by testing when it is required. On your schedule. Without limits.
Leverage the power of artificial intelligence to gain new insights into your environment.