Monitoring & Alerting



Always-On Surveillance (and Monitoring)
of Your Contact Center Infrastructure
Contact center monitoring is critical for organizations seeking to improve the performance of agents, avoid disruptions and outages and improve the overall customer experience. ETS’ monitoring capabilities were designed to provide visibility into all aspects of a deployment to ensure the consistent performance of the applications and systems supporting the Contact Center environment. In addition to continual monitoring, the solution is able to conduct real-time alerting (via email, SNMP or SMS) of any potential issues or outages to ensure teams can resolve them before they impact the experience of the customer.

Features

Performance Monitoring

Enables managers to track system performance and interactions to ensure they meet organizational standards.

Real-Time Alerting (Email/SMS/SNMP)

Providing real-time alerts; ETS will inform the appropriate teams or individuals with details of the issue.

Performance and Availability Monitoring

Optimize the performance of the Contact Center by reducing the impact of outages with system monitoring; resolving issues quickly through automated monitoring.

Benefits

Early Identification

Spot issues before they impact performance or customer service.

Flexible Deployment Options

To support a wide range of business needs / models.

Unlimited Testing

With unlimited tests at your disposal you can monitor your systems as often as you like.

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