The ETS IVR Discovery tool automatically traverses an entire IVR system to enable users to benchmark existing systems and make sure everything is configured and operating as expected.
Armed with accurate information on the current configuration, teams and departments can work together to drive improvements and deliver updates to the IVR.
While compiling an interactive IVR map that can be easily exported and shared, ETS is also generating editable test scripts for each node, completely eradicating the need for time-consuming and lengthy manual script creation.
IVR Discovery and mapping is also available through our partner integrations. ETS can utilize contact center providers API’s or VXML uploads to map out and discover customer call flows without the need to make any calls into the system. All required information to run tests is automatically uploaded from the Contact Centre system into ETS and tests can be executed immediately.