Some new functionality we’ve come up with ourselves or that has been suggested by our clever customers.
- Improved Virtual Agent Testing – We’ve updated and improved our Purecloud Agent testing.
- Custom Dictionaries – Enhance Speech-to-Text functionality by including bespoke dictionaries to improve accuracy.
- In-Country Direct Discovery – Now map your IVR branches as an in-country caller.
These are changes to some of the more common tasks, to aid in a more user friendly experience.
- Improved report formatting.
- Billing summary information enhanced.
- Upcoming test information improved.
Some little tweaks to remove annoyances we’ve spotted.
- Single word TTS error.
- Failed calls not reflecting their failure cause