ETS Release Notes – v 1.12

New Features

Some new functionality we’ve come up with ourselves or that has been suggested by our clever customers.

  • Improved Virtual Agent Testing – We’ve updated and improved our Purecloud Agent testing.
  • Custom Dictionaries – Enhance Speech-to-Text functionality by including bespoke dictionaries to improve accuracy.
  • In-Country Direct Discovery – Now map your IVR branches as an in-country caller.

System Improvements

These are changes to some of the more common tasks, to aid in a more user friendly experience.

  • Improved report formatting.
  • Billing summary information enhanced.
  • Upcoming test information improved.

Bug Fixes

Some little tweaks to remove annoyances we’ve spotted.

  • Single word TTS error.
  • Failed calls not reflecting their failure cause