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zero commitment

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Conduct end-to-end testing of your contact center’s
environment and deliver continual improvement.

Agent desktop testing with Occam Global

Accelerate innovation with the
industry’s most comprehensive
continual testing solution.

Razor offers a full suite of testing capabilities and features that support you in delivering continuous improvement and optimizing a contact center’s functionality.

End-to-End Testing

Razor analyses the customer experience across your entire infrastructure from carrier to agent, highlighting issues and
areas for improvement.

Automatic Test Script Creation

Along with an intuitive and user-friendly interface, automatic test script generation improves accuracy and spares resources, saving your organisation time and money.

Language and Platform Agnostic

Through the development of market-leading technology and modernly architected infrastructure, Razor is fully language and platform agnostic delivering operational improvements globally.

Compatible with all major
vendors, including:

With your free trial, you can
start using Razor right now to:

Increase the accuracy
of your contact
center testing

Foster continued innovation by automating the discovery of IVR applications

Reduce contact
center downtime

Ensure the highest levels of performance

Provide the best possible user
experience

How you can deliver continual
improvement within your contact center

Discover and Benchmark

Razor automatically generates an up-to-date and accurate overview of your IVR configurations and fully benchmarks your existing systems. This flags any errors or areas where improvements can
be made, enabling your team to prioritize objectives in the delivery schedule collaboratively.

Iterate and Test

Razor functional testing allows you to thoroughly soak test new solutions and changes prior to launching them into production. Using the information captured via the IVR discovery or vXML ingestion features Razor automatically generates easily editable
test scripts.

Monitor and Report

Razor monitors a number of different metrics across the entire contact centre environment will alert you and your team should any results fall below acceptable levels of failure. Razor will automatically collate and share reports to employees and customers to highlight performance as required.

Load and Stress Test

Razor Load simulates high volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure.

“ETS helps streamline the movement of
code through the development, test, and
deployment phases, eliminating manual
tasks which simultaneously reduces the
potential for human error.”