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Conduct end-to-end testing of your contact center’s
environment and deliver continual improvement.
Accelerate innovation with the
industry’s most comprehensive
continual testing solution.
Razor offers a full suite of testing capabilities and features that support you in delivering continuous improvement and optimizing a contact center’s functionality.
Razor analyses the customer experience across your entire infrastructure from carrier to agent, highlighting issues and areas for improvement.
Along with an intuitive and user-friendly interface, automatic test script generation improves accuracy and spares resources, saving your organisation time and money.
Through the development of market-leading technology and modernly architected infrastructure, Razor is fully language and platform agnostic delivering operational improvements globally.
Compatible with all major
vendors, including:
With your free trial, you can
start using Razor right now to:
Increase the accuracy of your contact center testing
Foster continued innovation by automating the discovery of IVR applications
Reduce contact center downtime
Ensure the highest levels of performance
Provide the best possible user experience
How you can deliver continual
improvement within your contact center
Razor automatically generates an up-to-date and accurate overview of your IVR configurations and fully benchmarks your existing systems. This flags any errors or areas where improvements can be made, enabling your team to prioritize objectives in the delivery schedule collaboratively.
Razor functional testing allows you to thoroughly soak test new solutions and changes prior to launching them into production. Using the information captured via the IVR discovery or vXML ingestion features Razor automatically generates easily editable test scripts.
Razor monitors a number of different metrics across the entire contact centre environment will alert you and your team should any results fall below acceptable levels of failure. Razor will automatically collate and share reports to employees and customers to highlight performance as required.
Razor Load simulates high volume call traffic and measures all the way from the carrier to the agent desktop to ensure that systems are built to specification and continue to operate as designed when placed under pressure.